Returns & Warranty Policy
We want you to love your Sauna Comfort purchase. If something’s not right, we’re here to help. Please review our return and warranty policies below.
Returns
We accept returns within 30 days of delivery for eligible products. To qualify for a return:
- Items must be gently used, in original packaging, and in resaleable condition
- A return authorization is required — contact us at stacie@saunacomfort.com before sending your item back
- Buyer is responsible for return shipping costs, unless the return is due to our error or a defective product
Refund Deductions
Returned products will be inspected upon arrival. If we find:
- Broken bulbs — we will deduct $15 per bulb from your refund
- Damage to the unit — we will assess the severity and deduct a fair amount based on repair or replacement costs
- Improper packaging that leads to return damage — may reduce refund amount
We recommend carefully packaging all returns and using a trackable shipping method.
Orders Outside of US and Canada
We ship worldwide, but international shipping is not included at checkout. Instead:
- We will custom quote shipping costs before your order is placed
- International customers are responsible for all shipping charges, customs fees, and duties
- Return shipping for international orders is also the buyer’s responsibility
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
How to Start a Return
To begin a return, email us at stacie@saunacomfort.com and include the following:
- Your order number
- The reason for your return
- Any relevant photos, if applicable
We’ll reply with return instructions and the appropriate return address.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Warranty
We stand behind the craftsmanship and quality of our products. That’s why every Sauna Comfort product is backed by a three-year warranty covering:
- Manufacturing defects
- Faulty materials or workmanship under normal use
Our warranty is simple: if one of our sauna products breaks within three years of purchase, we’ll arrange to fix or replace it.
What’s Included:
- All sauna components (walls, frames, fixtures) — fully interchangeable and easy to replace
- Electrical parts — standard stock items that are always available from us and other local sources
- Stainless steel parts — durable and rust-resistant when used indoors
- Basswood components — built to last as long as a well-maintained home when used indoors
What’s Not Covered:
- Infrared bulbs, which are considered consumables (rated to last thousands of hours)
- Damage caused by misuse, outdoor exposure, or unauthorized modifications
- Cosmetic wear and tear or damage due to improper handling or return shipping
How to Make a Warranty Claim:
Email us at stacie@saunacomfort.com with the following:
- Your order number
- A description of the issue
- Photos or videos, if applicable
We’ll review your request and arrange for replacement parts or repair as needed.