FREQUENTLY ASKED QUESTIONS

Warranty

We have a warranty that is simple;  if it breaks, we arrange to fix it for a period of 3 years from the date of purchase.   (Infrared bulbs are excluded. They are normally rated for 1000's of hours.)   All walls and components are interchangeable.   If there is a problem we can simply exchange that part. Stainless will not rust away, inside a home the Basswood will last as long as a home, all electrical parts are in stock and  also from multiple other sources.

Should I consult with a healthcare practitioner?

This is highly recommended. We all have different levels of health, toxicity and other factors to consider while using NIR Infrared therapy. If you need help finding a qualified and certified health practitioner please contact us. 

Included with each Comfort or Comfy is the complete manual on NIR Infrared by Dr Wilson.

Where are the Comforts, Comfys and Mini's made?
 

At our shop in rural central Wisconsin. The stainless steel guards are manufactured at a nearby Wisconsin facility. We also source locally grown quality basswood lumber, then we mill it to our specifications. 

What type of sealer do we use on Basswood?

A water based sealer, has zero VOC's and is easy to clean with just a damp cloth.   

What size is the full Sauna Comfort?

Standard size is 48"x48"x82". The LX-2 is 48"x 72"x82"with 2 Comfy's. We can and do custom build different sizes and configurations to meet customer requirements. Door can be placed on any of three walls.

Can I order the portable Sauna Comfy first and maybe an enclosure later?

Yes, if you want to start out to see how you like NIR Infrared light therapy, the Comfy maybe all you need. Many people start out with the portable Sauna  Comfy.

You can always order our wood enclosure, natural canvas tent enclosure or even build your own. The Comfy works great by itself or along whatever you do chose. 

Do I need to preheat the sauna?

No, turn on and feel heat instantly, NIR Infrared is more convenient to use daily. There is no wasted time or energy pre-heating. 

People that value their time will value NIR Infrared.

Can I get sun burn using NIR Infrared?

No, but you can get a burn from heat if you get to close or touch a hot bulb. Generally you stay a comfortable 18-20 inches away from infrared bulbs. 

Can I get sun burn using NIR Infrared?

No, but you can get a burn from heat if you get to close or touch a hot bulb. Generally you stay a comfortable 18-20 inches away from infrared bulbs. 

Can I use NIR Infrared therapy while taking medications or drugs?

Always check with your doctor before using any type of sauna especially when taking prescription drugs.​

Can I turn one or two bulbs on instead of all four?

Yes, we have options for 1, 2, 3 or all 4 bulbs in operation. This option can be very handy when you want more focused light/heat therapy, say on an arm, back, leg, shoulder, hand, does wonders for complexion and your golf game. And it is definitely an energy saver!

Why we do not have large glass windows and doors like other saunas?

Its a privacy and a safety factor primarily for children or pets that may be in the vicinity while using the Sauna Comfort. 

How often can I use NIR Infrared light therapy?

There is no one answer for everyone. Depends on a number of factors; time available, how you feel, if you have certain health conditions? It is best always to start off very slow, 3-5 minutes per day and increase time slowly. The benefits of NIR Infrared are accumulative, using 5-7 days weekly for 15-20 minutes would be much better than 30-45 minutes once or twice a week. For certain conditions or goals, using more than once daily can also be very beneficial. 

Where should I focus lights while using?

Common practice is to focus the lights between the thyroid and groin for best results. Short periods of 4-5 minutes on face or head. You can also focus light on feet and legs daily.

What if I order a Comfy and I do not like for any reason?

Simple, if you find NIR Infrared is not for you in the first 21 days, box it up. Contact us for a full refund. No questions asked. If you are not happy, we're not happy.