Frequently Asked Questions
Browse questions and answers below. Can’t find what you are looking for or have a specific question, feel free to contact us.
Frequently Asked Questions
What is the warranty policy?
We have a simple warranty: if one of our sauna products breaks, we arrange to fix it for a period of 3 years from the date of purchase. (Infrared bulbs are excluded. Bulbs are normally rated to last for 1000’s of hours.)
- All walls and components are interchangeable. If there is a problem we can simply exchange that part.
- Stainless will not rust away.
- Our products are made for inside use only, basswood will last as long as a home.
- All electrical parts are stock items and in stock, also available from multiple other local sources.
- Returns; you pay the return shipping within 30 days for full refund.
How close to bulbs and how long to use?
We recommend sitting 18-20 inches from bulbs, rotate using a comfortable stool 90 or 180 degrees every 4-6 minutes, total maximum time 25-30 minutes.
Focus lights mainly on the torso, chin to groin, and never more than 5 minutes on face or head. Note, always wear sunglasses when using infrared for eye protection.
We advise not adding additional bulbs to Basswood or Fabric enclosure. They are designed for optimal temperature with 4 bulbs.
Frequency can depend on a number of factors; how you feel, if you have certain health conditions, etc. It is best to start off slow, 3-5 minutes per day and increase time slowly. The benefits of near-infrared (NIR) color light therapy are cumulative. Using 4-5 days per week for 20 minute sessions would be better than 30-45 minutes once or twice a week. For certain conditions, consider using less time multiple times a day.
Should I consult with a healthcare practitioner?
This is highly recommended. We all have different levels of health, toxicity and other factors to consider while using near infrared (NIR) sauna therapy. If you need help finding a qualified and certified health practitioner please contact us.
With each purchase a Sauna Comfort or Sauna Comfy, we include the complete manual on Sauna Therapy for Detoxification and Healing by Dr Wilson.
Where and when do we ship?
We include free shipping to USA Mainland
*Canadian customers shipping is $75.00 and are responsible for duties or taxes.
We can accommodate power requirements for any county in the world.
We ship all orders in order as they come in. In stock items ship with-in several days, out of stock items need to be finished and packaged. As a small custom handcrafted shop we appreciate your patience in fulfilling your order.
What type of sealer is used on the basswood?
A water based sealer that has zero volatile organic compounds (VOCs) and is easy to clean with just a damp cloth.
Should I order the Comfy first and maybe an enclosure later?
Most people start out with the portable Comfy 4 light array. Our Comfy’s are custom built to fit our basswood or natural canvas tent enclosures, at anytime should you determine to order at a later point in time.
A fairly often asked question is; do I need an enclosure? If you are looking to feel better, increase circulation, help with muscle pain, back pain, sleep better, clearing sinus, then the answer is no.
If you are looking additionally at detoxing and sweating, then the answer is yes, an enclosure is needed.
A properly designed enclosure maintains the correct temperature, it does not just help you sweat, a proper enclosure is safe from VOC’s, no off gassing of potential harmful chemicals from paint, varnish, plastic, etc.
Do I need to preheat?
Generally no. Once you set the timer you will feel heat instantly. However, if your sauna is located in a cooler part of your home or temperature is lower, preheating for several minutes can warm the space quickly for a comfy entrance.
We suggest not to add any additional bulbs to either the Basswood or Fabric Sauna enclosures as they are designed for optimal temperature.
What about EMF’s with NIR/Near Infrared?
EMF’s are a non-issue using Sauna Comfort’s equipment. Three considerations; first we sit 16-18 inches away from bulbs (zero emf’s), second incandescent bulbs are the safest to use, additionally we incorporate the Faraday effect by grounding all our stainless steel guards.
Can I get a sun burn using near infrared lamps?
No, there is no UV with NIR/Near Infrared but you can get a burn from heat if you get too close or touch a hot bulb. We recommend you stay a comfortable 16-20 inches away from infrared bulbs. We suggest wearing normal sunglasses while using infrared. There is no UV but lights can be extremely bright. Learn more about near infrared light.
What type of bulbs are recommended?
We recommend 250 watt, red glass Near Infrared bulbs, with no teflon or coatings.
We in include Phillips brand bulbs with Comfy’s.
We recommend wearing normal sunglasses when using infrared for eye protection. There is no UV.
Can I use near infrared therapy while taking medications or drugs?
Always check with your doctor before using any type of sauna, especially when taking prescription drugs.
Do I need an enclosure with NIR Infrared?
While a safely built enclosure is great for privacy and additional sweating, NIR Infrared heats water molecules in the body with or without an enclosure.
Many people begin using just the lights, getting acclimated to the heat and red light therapy. An enclosure can be ordered or built at anytime.
It can be a safer, better option just using the lights in an open area than using in a bathroom or small closet as a makeshift enclosure. Many materials can off-gass when heated and also absorb heat created, offering little benefit.
Do we build FAR infrared saunas?
We exclusively manufacture NIR/Near Infrared equipment. We certainly could build FAR Infrared saunas, they have their benefits. The majority of FAR infrared Sauna’s however are built in China, many company’s simply have their Brand name put on. Claims made to avoid NIR Infrared are made mainly by those selling or receiving commissions on FAR infrared units.
